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Collaborator Limit Reached

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The “Collaborator limit reached” message means that your Folderit account has reached the maximum number of user seats included in your current plan.

A seat is reserved for every user added to the account. This also includes users who have been invited but have not yet accepted their invitation.

Check your user and seat usage

Account administrators can review the current usage under:

Admin Tools → Access Overview

There you can see:

  • how many seats are included in your plan;
  • how many seats are currently in use;
  • active users;
  • invited users who have not yet accepted their invitation.

Free up a seat

To make space for another user, remove users or pending invitations that are no longer needed.
Before removing someone, make sure they no longer require access to the account and that any relevant responsibilities or access permissions have been reassigned.

Upgrade your plan

If your company needs more user seats, the account owner can upgrade the subscription under PLANS.
After the plan has been upgraded, the additional seats will become available for new users.

Important

Invited users count toward the seat limit even before they accept the invitation, because a seat must be reserved for them.