Subprocessors & service providers
A clear view of the providers behind Folderit — what they do, and where they are used.
Our providers have different roles: some support the document management service, while others help with communications, billing or our public website. We have grouped them below so you can see which is which.
Providers supporting the application
These providers support document hosting, search and automated email delivery.
| Provider | What they do |
|---|---|
| Amazon Web Services, Inc. | Document storage and server infrastructure. |
| Elasticsearch B.V. | Search functionality. |
| Lettermint B.V. | Transactional emails, including automated account messages and service notifications. |
Email delivery providers process the information needed to deliver messages, such as recipient addresses, email content and delivery information. Their role is separate from hosting your document repository.
Communications & billing
These services support email communications and subscription billing.
| Provider | What they do |
|---|---|
| Zone Media OÜ | Email services. |
| Mailchimp / The Rocket Science Group, LLC | Customer email communications and newsletters. |
| Paddle.com Market Limited | Subscription billing and payments as merchant of record. |
Public website only
The following tools are used on our public website. They are not embedded in the Folderit application.
| Provider | What they do |
|---|---|
| Google LLC | Google Analytics — understanding visits to our public website. |
| Microsoft Corporation | Microsoft Advertising — advertising and conversion measurement on our public website. |
| Zendesk, Inc. | Live chat on our public website. |
If you contact us through website chat, the information you provide in that conversation is processed to help answer your enquiry.
Regional sales & support partners
We may share relevant contact and account information with a regional reseller supporting your customer relationship, as explained in our Privacy Notice.
| Partner | Region |
|---|---|
| BVBA Double-u | Belgium, Luxembourg and the Netherlands |
| Adriatica d.o.o. | Slovenia, Croatia, Serbia, Bosnia and Herzegovina, and Montenegro |
Last updated: 15 October 2026