{"id":102846,"date":"2026-11-15T09:51:41","date_gmt":"2026-11-15T07:51:41","guid":{"rendered":"https:\/\/www.folderit.com\/?p=102846"},"modified":"2026-11-15T10:50:30","modified_gmt":"2026-11-15T08:50:30","slug":"obrazac-zahteva-povracaj-robe","status":"publish","type":"post","link":"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/","title":{"rendered":"Obrazac zahteva za povra\u0107aj robe: od odobrenja do re\u0161enja"},"content":{"rendered":"<style>.folderit-priority-guide{color:#333;font-size:18px;line-height:1.72;overflow-wrap:anywhere}.folderit-priority-guide p{margin:0 0 1.2em}.main-content .folderit-priority-guide h2{font-size:clamp(24px,2.4vw,30px);line-height:1.3;margin:1.8em 0 .75em}.main-content .folderit-priority-guide h3{font-size:22px;line-height:1.35;margin:1.4em 0 .6em}.folderit-priority-guide li{margin-bottom:.6em}.folderit-priority-guide code{white-space:normal;overflow-wrap:anywhere;font-size:.9em}.folderit-priority-guide figure{margin:1.7em 0}.folderit-priority-guide img{max-width:100%;height:auto}.folderit-priority-guide figcaption{font-size:15px;line-height:1.5;color:#666;margin-top:10px}.folderit-priority-guide .table-wrap{max-width:100%;overflow-x:auto;margin:1.5em 0}.folderit-priority-guide table{width:100%;border-collapse:collapse;font-size:16px;line-height:1.5}.folderit-priority-guide th,.folderit-priority-guide td{text-align:left;vertical-align:top;padding:13px 14px;border:1px solid #dedbe7}.folderit-priority-guide th{background:#f5f3fb}.folderit-priority-guide a{color:#4941a5;text-underline-offset:3px}@media(max-width:600px){.folderit-priority-guide{font-size:17px}.folderit-priority-guide table{font-size:15px}.folderit-priority-guide th,.folderit-priority-guide td{padding:10px}.folderit-priority-guide h2{margin-top:1.6em}}@media (min-width:992px) and (max-width:1399px){body:has(.folderit-priority-guide) .navbar .navbar-nav a{font-size:16px!important}}.folderit-priority-guide .folderit-video{position:relative;width:100%;aspect-ratio:16\/9;margin:1.5em 0}.folderit-priority-guide .folderit-video iframe{position:absolute;inset:0;width:100%;height:100%;border:0}body:has(.folderit-priority-guide) h1{hyphens:none!important;overflow-wrap:normal!important;word-break:normal!important}@media(max-width:600px){.folderit-priority-guide .table-wrap table,.folderit-priority-guide .table-wrap tbody{display:block;width:100%;min-width:0}.folderit-priority-guide .table-wrap thead{display:none}.folderit-priority-guide .table-wrap tr{display:block;margin:0 0 16px;border:1px solid #dedbe7}.folderit-priority-guide .table-wrap td{display:grid;grid-template-columns:82px minmax(0,1fr);gap:12px;width:auto;padding:12px;border:0;border-bottom:1px solid #e8e5ef;overflow-wrap:break-word}.folderit-priority-guide .table-wrap td:last-child{border-bottom:0}.folderit-priority-guide .table-wrap td:first-child{background:#f5f3fb}.folderit-priority-guide .table-wrap td::before{content:attr(data-label);font-weight:600;color:#383838}}<\/style>\n<div class=\"folderit-priority-guide\">\n<p>Kupac tra\u017ei da vrati dve stone lampe. Va\u0161 tim odobrava povra\u0107aj obe, ali magacin prima samo jednu. Predmet jo\u0161 nije zavr\u0161en, \u010dak i ako ste ve\u0107 razgovarali o knji\u017enom odobrenju.<\/p>\n<p>Koristan <strong>obrazac zahteva za povra\u0107aj robe<\/strong> odvojeno bele\u017ei tra\u017eenu, odobrenu i primljenu koli\u010dinu. Pokazuje i ko odlu\u010duje o povra\u0107aju i \u0161ta sledi po prijemu paketa. Ovaj primer interne evidencije u <a href=\"https:\/\/www.folderit.com\/sr-lat\/\">Folderitu<\/a> namenjen je manjim firmama u kojima povra\u0107aj obra\u0111uju korisni\u010dka podr\u0161ka, magacin i finansije.<\/p>\n<p>Primer je izmi\u0161ljen i zasnovan na dokumentovanim funkcijama; ceo povezani postupak nije testiran na stvarnom korisni\u010dkom nalogu. Evidencija bele\u017ei poslovne odluke prema va\u0161im pravilima povra\u0107aja. Ne utvr\u0111uje zakonsko pravo kupca da vrati robu. <a href=\"https:\/\/www.folderit.com\/sr-lat\/cijene\/\">Paket Tailor<\/a> uklju\u010duje eForms i prilago\u0111ene zapise.<\/p>\n<h2>Vodite zaseban zapis za svaku stavku proizvoda<\/h2>\n<p>Jedan zapis koristite za jednu vrstu proizvoda \u010dije koli\u010dine treba usaglasiti. Pet istih lampi mo\u017ee biti u istom zapisu. Lampe i rezervni kablovi treba da budu odvojeni ako zahtevaju razli\u010dite odluke. U svakom zapisu navedite originalnu porud\u017ebinu.<\/p>\n<p>U odeljku <strong>Admin tools \u2192 Form templates<\/strong> napravite \u0161ablon <strong>Zahtev za povra\u0107aj robe<\/strong>. Pratite <a href=\"https:\/\/www.folderit.com\/knowledge-base\/eforms\/\">uputstvo za eForms na engleskom jeziku<\/a> i dodajte polja iz tabele. Ovo je struktura za izradu obrasca, a ne \u0161ablon koji mo\u017eete da uvezete.<\/p>\n<div class=\"table-wrap\">\n<table>\n<thead>\n<tr>\n<th>Polja i tip<\/th>\n<th>Ko ih popunjava i kada<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td data-label=\"Polja i tip\">Oznaka predmeta, kupac, referenca porud\u017ebine, \u0161ifra proizvoda \u2014 tekst (Text)<\/td>\n<td data-label=\"Ko ih popunjava i kada\">Korisni\u010dka podr\u0161ka pri otvaranju. Koristite oznake koje ste ve\u0107 usvojili u firmi.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Polja i tip\">Tra\u017eena koli\u010dina \u2014 broj (Number); razlog \u2014 izbor (Select); obrazlo\u017eenje \u2014 vi\u0161eredni tekst (Textarea)<\/td>\n<td data-label=\"Ko ih popunjava i kada\">Korisni\u010dka podr\u0161ka prema zahtevu kupca. Predlozi razloga: O\u0161te\u0107eno, Pogre\u0161an proizvod, Vi\u0161e nije potrebno, Ostalo.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Polja i tip\">Osoba zadu\u017eena za predmet \u2014 korisnik (User); datum slede\u0107e provere \u2014 datum (Date)<\/td>\n<td data-label=\"Ko ih popunjava i kada\">Korisni\u010dka podr\u0161ka pri otvaranju. Izaberite stvarnog kolegu u Folderitu i dogovoreni datum provere.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Polja i tip\">Odobrena koli\u010dina \u2014 broj (Number); referenca odobrenja povra\u0107aja \u2014 tekst (Text)<\/td>\n<td data-label=\"Ko ih popunjava i kada\">Zadu\u017eena osoba nakon odluke o povra\u0107aju. Ostavite prazno dok zahtev \u010deka razmatranje.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Polja i tip\">Primljena koli\u010dina \u2014 broj (Number); datum prijema \u2014 datum (Date); bele\u0161ke pregleda \u2014 vi\u0161eredni tekst (Textarea)<\/td>\n<td data-label=\"Ko ih popunjava i kada\">Magacin posle fizi\u010dke provere robe. Vodite ukupnu do tada primljenu koli\u010dinu i svaku isporuku opi\u0161ite u bele\u0161kama.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Polja i tip\">Kona\u010dno re\u0161enje \u2014 izbor (Select); referenca knji\u017enog odobrenja ili zamene \u2014 tekst (Text); datum zatvaranja \u2014 datum (Date)<\/td>\n<td data-label=\"Ko ih popunjava i kada\">Zadu\u017eena osoba i finansije po izvr\u0161enoj radnji. Predlozi re\u0161enja: Izdato knji\u017eno odobrenje, Poslata zamena, Odbijeno, Drugo dogovoreno re\u0161enje.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Polja i tip\">Prate\u0107i dokazi \u2014 datoteka (File); serijski broj ili oznaka serije \u2014 tekst (Text)<\/td>\n<td data-label=\"Ko ih popunjava i kada\">Prilo\u017eite po\u010detne dokaze i unesite identifikacione oznake gde su potrebne. Naknadne dokaze mo\u017eete da pove\u017eete sa zapisom.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>Obaveznim ozna\u010dite po\u010detna polja koja korisni\u010dka podr\u0161ka mo\u017ee da popuni. Polja za odobrenje, prijem i zatvaranje pri otvaranju ostavite opcionim: kolega koji otvara predmet ne zna rezultat sutra\u0161njeg pregleda. Ru\u010dno upisana oznaka predmeta nije pravilo automatskog numerisanja. Za razumljiv naziv zapisa upotrebite obrazac kao \u0161to je <code>Povra\u0107aj {oznaka-predmeta} \u2014 {sifra-proizvoda}<\/code>, uz stvarne sistemske oznake polja.<\/p>\n<p>Za robu koju pratite pojedina\u010dno zabele\u017eite serijski broj uz \u0161ifru proizvoda. <a href=\"https:\/\/support.gs1.org\/support\/solutions\/articles\/43000734238-how-does-serialisation-differ-from-unique-identification-in-the-gs1-system-\/\">GS1 u obja\u0161njenju na engleskom jeziku<\/a> razlikuje GTIN koji ozna\u010dava osnovni proizvod od kombinacije GTIN-a i serijskog broja koja identifikuje pojedina\u010dan primerak. Koristite oznake koje firma ve\u0107 vodi; ova postavka ne skenira niti proverava bar-kodove.<\/p>\n<h2>Neka odobrenje bude zabele\u017eena odluka<\/h2>\n<p>Napravite internu fasciklu <strong>Povra\u0107aji kupaca<\/strong> i omogu\u0107ite potreban pristup korisni\u010dkoj podr\u0161ci, osobi koja odlu\u010duje i magacinu. Pre dodele prava ure\u0111ivanja pogledajte <a href=\"https:\/\/www.folderit.com\/knowledge-base\/access-permission-levels\/\">nivoe dozvola u uputstvu na engleskom jeziku<\/a>. Polje Osoba zadu\u017eena za predmet ozna\u010dava odgovornost; pristup pode\u0161avate posebno.<\/p>\n<p>Korisni\u010dka podr\u0161ka unosi zahtev iz kup\u010deve poruke i predaje obrazac u toj fascikli. Pre nego \u0161to po\u0161alje uputstva za vra\u0107anje robe, zadu\u017eena osoba proverava porud\u017ebinu, razlog i va\u017ee\u0107a interna pravila, a zatim upisuje predlo\u017eenu odobrenu koli\u010dinu i referencu odobrenja.<\/p>\n<p>Otvorite meni <strong>Workflow<\/strong> na zapisu i pokrenite jednokratni tok <strong>Approval<\/strong> s jednom imenovanom osobom ovla\u0161\u0107enom za odobravanje povra\u0107aja. Metapodaci obrasca treba da budu vidljivi. Odluku formuli\u0161ite precizno, na primer: \u201eOdobrava se povra\u0107aj 2 komada proizvoda LAMP-A17 iz porud\u017ebine SO-1048.\u201d Za svaki zahtev u tekst odluke unesite stvarnu koli\u010dinu, porud\u017ebinu i proizvod kako bi istorija odluka ostala jasna i ako se polja obrasca naknadno izmene. <a href=\"https:\/\/www.folderit.com\/knowledge-base\/automated-approval-workflow\/\">Uputstvo za odobravanje na engleskom jeziku<\/a> opisuje pode\u0161avanje i istoriju odluka.<\/p>\n<p>Zadu\u017eena osoba proverava stvarni rezultat toka rada pre slanja poruke kupcu. Odobrenje dozvoljava dogovoreni povra\u0107aj robe; ne potvr\u0111uje prijem i ne odobrava automatsku refundaciju. Ako osoba koja odlu\u010duje odbije zahtev, zadu\u017eena osoba bele\u017ei razlog i saop\u0161tava odluku kupcu. Ako se tra\u017ei poja\u0161njenje, zadatak odobravanja ostaje otvoren dok se pitanje ne razjasni. Ako do datuma slede\u0107e provere nema odgovora, zadu\u017eena osoba kontaktira osobu koja odlu\u010duje i upisuje novi datum radnje. To je ru\u010dna kontrolna ta\u010dka ovog postupka.<\/p>\n<p>Ako se predlo\u017eena koli\u010dina promeni nakon odluke, sa\u010duvajte prethodnu odluku i obezbedite novo razmatranje izmenjene koli\u010dine. Zapi\u0161ite razlog promene kako bi magacin znao koje odobrenje va\u017ei.<\/p>\n<h2>Stigla je jedna lampa: pratite razliku do kraja<\/h2>\n<p>Primer popunjenog zapisa nakon prve isporuke:<\/p>\n<ul>\n<li><strong>Predmet:<\/strong> RR-1048; porud\u017ebina SO-1048; proizvod LAMP-A17.<\/li>\n<li><strong>Tra\u017eeno:<\/strong> 2. <strong>Odobreno:<\/strong> 2. <strong>Do sada primljeno:<\/strong> 1.<\/li>\n<li><strong>Pregled:<\/strong> jedna lampa odgovara porud\u017ebini i ima o\u0161te\u0107en aba\u017eur; druge lampe nema u paketu.<\/li>\n<li><strong>Slede\u0107a radnja:<\/strong> zadu\u017eena osoba pita kupca da li drugu lampu \u0161alje odvojeno i upisuje datum slede\u0107e provere.<\/li>\n<\/ul>\n<p>Primalac upore\u0111uje robu sa odobrenjem, proverava serijski broj ili oznaku serije kada se koriste i upisuje stvarno primljenu robu. Za povezivanje otpremnice i dozvoljenih fotografija stanja otvorite odgovaraju\u0107u <strong>datoteku<\/strong>, odaberite <strong>Modify \u2192 Related Items \u2192 Browse<\/strong>, prona\u0111ite zapis obrasca za povra\u0107aj i sa\u010duvajte preko <strong>Save<\/strong>. Pogledajte <a href=\"https:\/\/www.folderit.com\/knowledge-base\/associating-files-with-another\/\">uputstvo za povezane stavke na engleskom jeziku<\/a>. Proverite da kolege koje pregledaju dokaze imaju pristup i datotekama i zapisu.<\/p>\n<p>Kada stigne slede\u0107a isporuka, primalac a\u017eurira ukupnu primljenu koli\u010dinu i dodaje bele\u0161ku sa datumom i oznakom pripadaju\u0107ih dokaza. Sa\u010duvajte prethodnu otpremnicu. Zadu\u017eena osoba upore\u0111uje koli\u010dine; Folderit u ovoj postavci ne izra\u010dunava preostalu koli\u010dinu. Pogre\u0161na roba, vi\u0161ak ili ne\u010ditljiva oznaka zahtevaju evidentirano odstupanje i imenovanu osobu koja donosi odluku pre daljih radnji.<\/p>\n<h2>Zatvorite predmet uz dokaze o sprovedenom re\u0161enju<\/h2>\n<p>Finansije izdaju knji\u017eno odobrenje u svom uobi\u010dajenom ra\u010dunovodstvenom sistemu. Magacin organizuje zamenu kroz redovan postupak otpreme. Dodajte referencu izdatog knji\u017enog odobrenja ili zamene i pove\u017eite dokument koji to potvr\u0111uje. Folderit \u010duva evidenciju; ova postavka ne vra\u0107a novac, ne a\u017eurira zalihe i ne rezervi\u0161e prevoz.<\/p>\n<p>Pre unosa datuma zatvaranja zadu\u017eena osoba proverava:<\/p>\n<ol>\n<li>Da li su odobrenje i primljena roba koli\u010dinski usagla\u0161eni ili dokumentovani izuzetak obja\u0161njava dogovorenu razliku.<\/li>\n<li>Da li su pregled i dogovoreno re\u0161enje zabele\u017eeni, uklju\u010duju\u0107i postupanje s robom koja nedostaje.<\/li>\n<li>Da li knji\u017eno odobrenje ili zamena imaju prate\u0107e dokaze i da li je kupac obave\u0161ten o ishodu.<\/li>\n<\/ol>\n<p>U predmetu RR-1048 prijem jedne od dve odobrene lampe ne ispunjava prvi uslov. Predmet ostaje otvoren dok ne stigne druga ili ovla\u0161\u0107ena osoba ne odobri dokumentovano izmenjeno re\u0161enje. Za otvorene zadatke postavite datum slede\u0107e provere; zadu\u017eena osoba prati te predmete prema dogovorenom rasporedu tima.<\/p>\n<p>Pre kori\u0161\u0107enja obrasca s kupcima sprovedite probne slu\u010dajeve potpunog povra\u0107aja, delimi\u010dnog prijema, odbijenog zahteva i izostanka odluke. Zamolite kolegu koji menja zadu\u017eenu osobu da prona\u0111e poslednje va\u017ee\u0107e odobrenje, dokaze o isporuci i slede\u0107u radnju. Ako mora da pretra\u017euje tu\u0111e sandu\u010de e-po\u0161te da bi razumeo predmet, dodajte informacije koje nedostaju u zapis.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Interna evidencija za korisni\u010dku podr\u0161ku, magacin i finansije: tri odvojene koli\u010dine, jasna odluka i zatvaranje uz dokaze o sprovedenom re\u0161enju.<\/p>\n","protected":false},"author":12,"featured_media":102378,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1000],"tags":[],"class_list":["post-102846","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-sr-lat"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v25.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Obrazac zahteva za povra\u0107aj robe u Folderitu<\/title>\n<meta name=\"description\" content=\"Napravite obrazac za povra\u0107aj robe u Folderitu. Odvojite tra\u017eenu, odobrenu i primljenu koli\u010dinu, pratite delimi\u010dne prijeme, dokaze i zatvaranje predmeta.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Povra\u0107aj robe: odluka, prijem i re\u0161enje na jednom mestu\" \/>\n<meta property=\"og:description\" content=\"Odobren je povra\u0107aj dve lampe, ali sti\u017ee samo jedna. Zapis u Folderitu \u010duva razliku i pokazuje ko treba da preduzme slede\u0107i korak.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/\" \/>\n<meta property=\"og:site_name\" content=\"Document Management System Folderit\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/folderit\" \/>\n<meta property=\"article:published_time\" content=\"2026-11-15T07:51:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-15T08:50:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-sr-lat-cover.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"926\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mari Laatre\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Zahtevi za povra\u0107aj robe u Folderitu\" \/>\n<meta name=\"twitter:description\" content=\"Primer obrasca za odobravanje povra\u0107aja, delimi\u010dan prijem i dokaze potrebne za zatvaranje predmeta.\" \/>\n<meta name=\"twitter:creator\" content=\"@FolderitDMS\" \/>\n<meta name=\"twitter:site\" content=\"@FolderitDMS\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mari Laatre\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/\"},\"author\":{\"name\":\"Mari Laatre\",\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/#\/schema\/person\/14a9a9d021b3ac98aaef5effea004415\"},\"headline\":\"Obrazac zahteva za povra\u0107aj robe: od odobrenja do re\u0161enja\",\"datePublished\":\"2026-11-15T07:51:41+00:00\",\"dateModified\":\"2026-11-15T08:50:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/\"},\"wordCount\":1316,\"publisher\":{\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-sr-lat-cover.jpg\",\"articleSection\":[\"Uncategorized @sr-lat\"],\"inLanguage\":\"sr-Latn-RS\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/\",\"url\":\"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/\",\"name\":\"Obrazac zahteva za povra\u0107aj robe u Folderitu\",\"isPartOf\":{\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-sr-lat-cover.jpg\",\"datePublished\":\"2026-11-15T07:51:41+00:00\",\"dateModified\":\"2026-11-15T08:50:30+00:00\",\"description\":\"Napravite obrazac za povra\u0107aj robe u Folderitu. Odvojite tra\u017eenu, odobrenu i primljenu koli\u010dinu, pratite delimi\u010dne prijeme, dokaze i zatvaranje predmeta.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/#breadcrumb\"},\"inLanguage\":\"sr-Latn-RS\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"sr-Latn-RS\",\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/#primaryimage\",\"url\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-sr-lat-cover.jpg\",\"contentUrl\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-sr-lat-cover.jpg\",\"width\":1536,\"height\":926,\"caption\":\"Ilustracija vra\u0107ene stone lampe, druge lampe koja jo\u0161 nije primljena i kontrolne liste s jednom nezavr\u0161enom stavkom.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.folderit.com\/sr-lat\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Obrazac zahteva za povra\u0107aj robe: od odobrenja do re\u0161enja\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/#website\",\"url\":\"https:\/\/www.folderit.com\/sr-lat\/\",\"name\":\"Document Management System Folderit\",\"description\":\"Simple Cloud Document Management System Software\",\"publisher\":{\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.folderit.com\/sr-lat\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"sr-Latn-RS\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/#organization\",\"name\":\"Folderit Ltd\",\"url\":\"https:\/\/www.folderit.com\/sr-lat\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sr-Latn-RS\",\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/02\/folderit-document-management-logo.jpg\",\"contentUrl\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/02\/folderit-document-management-logo.jpg\",\"width\":300,\"height\":300,\"caption\":\"Folderit Ltd\"},\"image\":{\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/folderit\",\"https:\/\/x.com\/FolderitDMS\",\"https:\/\/www.linkedin.com\/company\/folderit-document-management-system\/\",\"https:\/\/www.youtube.com\/@Folderit_com\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/#\/schema\/person\/14a9a9d021b3ac98aaef5effea004415\",\"name\":\"Mari Laatre\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sr-Latn-RS\",\"@id\":\"https:\/\/www.folderit.com\/sr-lat\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/06\/marilaatre-150x150.jpg\",\"contentUrl\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/06\/marilaatre-150x150.jpg\",\"caption\":\"Mari Laatre\"},\"sameAs\":[\"http:\/\/www.folderit.com\"],\"url\":\"https:\/\/www.folderit.com\/sr-lat\/blog\/author\/mari\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Obrazac zahteva za povra\u0107aj robe u Folderitu","description":"Napravite obrazac za povra\u0107aj robe u Folderitu. Odvojite tra\u017eenu, odobrenu i primljenu koli\u010dinu, pratite delimi\u010dne prijeme, dokaze i zatvaranje predmeta.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/","og_locale":"en_US","og_type":"article","og_title":"Povra\u0107aj robe: odluka, prijem i re\u0161enje na jednom mestu","og_description":"Odobren je povra\u0107aj dve lampe, ali sti\u017ee samo jedna. Zapis u Folderitu \u010duva razliku i pokazuje ko treba da preduzme slede\u0107i korak.","og_url":"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/","og_site_name":"Document Management System Folderit","article_publisher":"https:\/\/www.facebook.com\/folderit","article_published_time":"2026-11-15T07:51:41+00:00","article_modified_time":"2026-11-15T08:50:30+00:00","og_image":[{"width":1536,"height":926,"url":"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-sr-lat-cover.jpg","type":"image\/jpeg"}],"author":"Mari Laatre","twitter_card":"summary_large_image","twitter_title":"Zahtevi za povra\u0107aj robe u Folderitu","twitter_description":"Primer obrasca za odobravanje povra\u0107aja, delimi\u010dan prijem i dokaze potrebne za zatvaranje predmeta.","twitter_creator":"@FolderitDMS","twitter_site":"@FolderitDMS","twitter_misc":{"Written by":"Mari Laatre"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/#article","isPartOf":{"@id":"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/"},"author":{"name":"Mari Laatre","@id":"https:\/\/www.folderit.com\/sr-lat\/#\/schema\/person\/14a9a9d021b3ac98aaef5effea004415"},"headline":"Obrazac zahteva za povra\u0107aj robe: od odobrenja do re\u0161enja","datePublished":"2026-11-15T07:51:41+00:00","dateModified":"2026-11-15T08:50:30+00:00","mainEntityOfPage":{"@id":"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/"},"wordCount":1316,"publisher":{"@id":"https:\/\/www.folderit.com\/sr-lat\/#organization"},"image":{"@id":"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/#primaryimage"},"thumbnailUrl":"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-sr-lat-cover.jpg","articleSection":["Uncategorized @sr-lat"],"inLanguage":"sr-Latn-RS"},{"@type":"WebPage","@id":"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/","url":"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/","name":"Obrazac zahteva za povra\u0107aj robe u Folderitu","isPartOf":{"@id":"https:\/\/www.folderit.com\/sr-lat\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/#primaryimage"},"image":{"@id":"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/#primaryimage"},"thumbnailUrl":"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-sr-lat-cover.jpg","datePublished":"2026-11-15T07:51:41+00:00","dateModified":"2026-11-15T08:50:30+00:00","description":"Napravite obrazac za povra\u0107aj robe u Folderitu. Odvojite tra\u017eenu, odobrenu i primljenu koli\u010dinu, pratite delimi\u010dne prijeme, dokaze i zatvaranje predmeta.","breadcrumb":{"@id":"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/#breadcrumb"},"inLanguage":"sr-Latn-RS","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/"]}]},{"@type":"ImageObject","inLanguage":"sr-Latn-RS","@id":"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/#primaryimage","url":"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-sr-lat-cover.jpg","contentUrl":"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-sr-lat-cover.jpg","width":1536,"height":926,"caption":"Ilustracija vra\u0107ene stone lampe, druge lampe koja jo\u0161 nije primljena i kontrolne liste s jednom nezavr\u0161enom stavkom."},{"@type":"BreadcrumbList","@id":"https:\/\/www.folderit.com\/sr-lat\/blog\/obrazac-zahteva-povracaj-robe\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.folderit.com\/sr-lat\/"},{"@type":"ListItem","position":2,"name":"Obrazac zahteva za povra\u0107aj robe: od odobrenja do re\u0161enja"}]},{"@type":"WebSite","@id":"https:\/\/www.folderit.com\/sr-lat\/#website","url":"https:\/\/www.folderit.com\/sr-lat\/","name":"Document Management System Folderit","description":"Simple Cloud Document Management System Software","publisher":{"@id":"https:\/\/www.folderit.com\/sr-lat\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.folderit.com\/sr-lat\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"sr-Latn-RS"},{"@type":"Organization","@id":"https:\/\/www.folderit.com\/sr-lat\/#organization","name":"Folderit Ltd","url":"https:\/\/www.folderit.com\/sr-lat\/","logo":{"@type":"ImageObject","inLanguage":"sr-Latn-RS","@id":"https:\/\/www.folderit.com\/sr-lat\/#\/schema\/logo\/image\/","url":"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/02\/folderit-document-management-logo.jpg","contentUrl":"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/02\/folderit-document-management-logo.jpg","width":300,"height":300,"caption":"Folderit Ltd"},"image":{"@id":"https:\/\/www.folderit.com\/sr-lat\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/folderit","https:\/\/x.com\/FolderitDMS","https:\/\/www.linkedin.com\/company\/folderit-document-management-system\/","https:\/\/www.youtube.com\/@Folderit_com"]},{"@type":"Person","@id":"https:\/\/www.folderit.com\/sr-lat\/#\/schema\/person\/14a9a9d021b3ac98aaef5effea004415","name":"Mari Laatre","image":{"@type":"ImageObject","inLanguage":"sr-Latn-RS","@id":"https:\/\/www.folderit.com\/sr-lat\/#\/schema\/person\/image\/","url":"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/06\/marilaatre-150x150.jpg","contentUrl":"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/06\/marilaatre-150x150.jpg","caption":"Mari Laatre"},"sameAs":["http:\/\/www.folderit.com"],"url":"https:\/\/www.folderit.com\/sr-lat\/blog\/author\/mari\/"}]}},"_links":{"self":[{"href":"https:\/\/www.folderit.com\/sr-lat\/wp-json\/wp\/v2\/posts\/102846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.folderit.com\/sr-lat\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.folderit.com\/sr-lat\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.folderit.com\/sr-lat\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.folderit.com\/sr-lat\/wp-json\/wp\/v2\/comments?post=102846"}],"version-history":[{"count":3,"href":"https:\/\/www.folderit.com\/sr-lat\/wp-json\/wp\/v2\/posts\/102846\/revisions"}],"predecessor-version":[{"id":102905,"href":"https:\/\/www.folderit.com\/sr-lat\/wp-json\/wp\/v2\/posts\/102846\/revisions\/102905"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.folderit.com\/sr-lat\/wp-json\/wp\/v2\/media\/102378"}],"wp:attachment":[{"href":"https:\/\/www.folderit.com\/sr-lat\/wp-json\/wp\/v2\/media?parent=102846"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.folderit.com\/sr-lat\/wp-json\/wp\/v2\/categories?post=102846"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.folderit.com\/sr-lat\/wp-json\/wp\/v2\/tags?post=102846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}