{"id":102849,"date":"2026-11-15T09:52:37","date_gmt":"2026-11-15T07:52:37","guid":{"rendered":"https:\/\/www.folderit.com\/?p=102849"},"modified":"2026-11-15T10:51:05","modified_gmt":"2026-11-15T08:51:05","slug":"obrazec-zahtevek-vracilo-blaga","status":"publish","type":"post","link":"https:\/\/www.folderit.com\/sl\/blog\/obrazec-zahtevek-vracilo-blaga\/","title":{"rendered":"Obrazec za vra\u010dilo blaga: od odobritve do zaklju\u010dka primera"},"content":{"rendered":"<style>.folderit-priority-guide{color:#333;font-size:18px;line-height:1.72;overflow-wrap:anywhere}.folderit-priority-guide p{margin:0 0 1.2em}.main-content .folderit-priority-guide h2{font-size:clamp(24px,2.4vw,30px);line-height:1.3;margin:1.8em 0 .75em}.main-content .folderit-priority-guide h3{font-size:22px;line-height:1.35;margin:1.4em 0 .6em}.folderit-priority-guide li{margin-bottom:.6em}.folderit-priority-guide code{white-space:normal;overflow-wrap:anywhere;font-size:.9em}.folderit-priority-guide figure{margin:1.7em 0}.folderit-priority-guide img{max-width:100%;height:auto}.folderit-priority-guide figcaption{font-size:15px;line-height:1.5;color:#666;margin-top:10px}.folderit-priority-guide .table-wrap{max-width:100%;overflow-x:auto;margin:1.5em 0}.folderit-priority-guide table{width:100%;border-collapse:collapse;font-size:16px;line-height:1.5}.folderit-priority-guide th,.folderit-priority-guide td{text-align:left;vertical-align:top;padding:13px 14px;border:1px solid #dedbe7}.folderit-priority-guide th{background:#f5f3fb}.folderit-priority-guide a{color:#4941a5;text-underline-offset:3px}@media(max-width:600px){.folderit-priority-guide{font-size:17px}.folderit-priority-guide table{font-size:15px}.folderit-priority-guide th,.folderit-priority-guide td{padding:10px}.folderit-priority-guide h2{margin-top:1.6em}}@media (min-width:992px) and (max-width:1399px){body:has(.folderit-priority-guide) .navbar .navbar-nav a{font-size:16px!important}}.folderit-priority-guide .folderit-video{position:relative;width:100%;aspect-ratio:16\/9;margin:1.5em 0}.folderit-priority-guide .folderit-video iframe{position:absolute;inset:0;width:100%;height:100%;border:0}body:has(.folderit-priority-guide) h1{hyphens:none!important;overflow-wrap:normal!important;word-break:normal!important}@media(max-width:600px){.folderit-priority-guide .table-wrap table,.folderit-priority-guide .table-wrap tbody{display:block;width:100%;min-width:0}.folderit-priority-guide .table-wrap thead{display:none}.folderit-priority-guide .table-wrap tr{display:block;margin:0 0 16px;border:1px solid #dedbe7}.folderit-priority-guide .table-wrap td{display:grid;grid-template-columns:82px minmax(0,1fr);gap:12px;width:auto;padding:12px;border:0;border-bottom:1px solid #e8e5ef;overflow-wrap:break-word}.folderit-priority-guide .table-wrap td:last-child{border-bottom:0}.folderit-priority-guide .table-wrap td:first-child{background:#f5f3fb}.folderit-priority-guide .table-wrap td::before{content:attr(data-label);font-weight:600;color:#383838}}<\/style>\n<div class=\"folderit-priority-guide\">\n<p>Kupec \u017eeli vrniti dve namizni svetilki. Va\u0161a ekipa odobri vra\u010dilo obeh, skladi\u0161\u010de pa prejme le eno. Primer ostaja odprt, tudi \u010de ste se o dobropisu \u017ee pogovarjali.<\/p>\n<p>Uporaben <strong>obrazec za vra\u010dilo blaga<\/strong> lo\u010di tri koli\u010dine: zahtevano, odobreno in prejeto. Zabele\u017ei tudi, kdo odlo\u010da in kaj je treba storiti po prihodu paketa. Spodnja interna nastavitev v <a href=\"https:\/\/www.folderit.com\/sl\/\">Folderitu<\/a> je namenjena manj\u0161emu podjetju, kjer vra\u010dila obravnavajo podpora strankam, skladi\u0161\u010de in finance.<\/p>\n<p>Primer je izmi\u0161ljen in temelji na dokumentiranih funkcijah; celoten povezani postopek ni bil preizku\u0161en v dejanskem uporabni\u0161kem ra\u010dunu. Z njim bele\u017eite poslovne odlo\u010ditve po svojih pravilih vra\u010dil. Ne dolo\u010da kup\u010deve zakonske pravice do vra\u010dila. <a href=\"https:\/\/www.folderit.com\/sl\/cenik\/\">Paket Tailor<\/a> vklju\u010duje eForms in zapise po meri.<\/p>\n<h2>Za vsako postavko izdelka ustvarite svoj zapis<\/h2>\n<p>Vsako vrsto izdelka, pri kateri morate uskladiti koli\u010dine, vodite lo\u010deno. Pet enakih svetilk lahko zdru\u017eite v en zapis. Svetilke in nadomestni kabli potrebujejo lo\u010dene zapise, \u010de zahtevajo razli\u010dne odlo\u010ditve. Pri vsakem ohranite sklic na prvotno naro\u010dilo.<\/p>\n<p>V razdelku <strong>Admin tools \u2192 Form templates<\/strong> ustvarite predlogo <strong>Zahtevek za vra\u010dilo blaga<\/strong>. Po <a href=\"https:\/\/www.folderit.com\/knowledge-base\/eforms\/\">navodilih za eForms v angle\u0161\u010dini<\/a> dodajte spodnja polja. Tabela je na\u010drt polj za izdelavo obrazca, ne predloga za uvoz.<\/p>\n<div class=\"table-wrap\">\n<table>\n<thead>\n<tr>\n<th>Polja in vrsta<\/th>\n<th>Kdo jih izpolni in kdaj<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td data-label=\"Polja in vrsta\">Oznaka primera, kupec, sklic na naro\u010dilo, \u0161ifra izdelka \u2014 besedilo (Text)<\/td>\n<td data-label=\"Kdo jih izpolni in kdaj\">Podpora strankam ob odprtju. Uporabite oznake, ki jih v podjetju \u017ee uporabljate.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Polja in vrsta\">Zahtevana koli\u010dina \u2014 \u0161tevilo (Number); razlog \u2014 izbira (Select); pojasnilo \u2014 ve\u010dvrsti\u010dno besedilo (Textarea)<\/td>\n<td data-label=\"Kdo jih izpolni in kdaj\">Podpora strankam na podlagi kup\u010devega zahtevka. Predlagani razlogi: Po\u0161kodovano, Napa\u010den izdelek, Ni ve\u010d potrebno, Drugo.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Polja in vrsta\">Skrbnik primera \u2014 uporabnik (User); datum naslednjega preverjanja \u2014 datum (Date)<\/td>\n<td data-label=\"Kdo jih izpolni in kdaj\">Podpora strankam ob odprtju. Izberite dejanskega sodelavca v Folderitu in dogovorjeni datum preverjanja.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Polja in vrsta\">Odobrena koli\u010dina \u2014 \u0161tevilo (Number); sklic na odobritev vra\u010dila \u2014 besedilo (Text)<\/td>\n<td data-label=\"Kdo jih izpolni in kdaj\">Skrbnik po odlo\u010ditvi o vra\u010dilu. Med \u010dakanjem na obravnavo pustite prazno.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Polja in vrsta\">Prejeta koli\u010dina \u2014 \u0161tevilo (Number); datum prejema \u2014 datum (Date); ugotovitve pregleda \u2014 ve\u010dvrsti\u010dno besedilo (Textarea)<\/td>\n<td data-label=\"Kdo jih izpolni in kdaj\">Skladi\u0161\u010de po fizi\u010dnem pregledu blaga. Vodite skupno doslej prejeto koli\u010dino in vsako dostavo opi\u0161ite v opombah.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Polja in vrsta\">Re\u0161itev \u2014 izbira (Select); sklic na dobropis ali nadomestno po\u0161iljko \u2014 besedilo (Text); datum zaklju\u010dka \u2014 datum (Date)<\/td>\n<td data-label=\"Kdo jih izpolni in kdaj\">Skrbnik in finance po izvedbi. Predlagane re\u0161itve: Dobropis izdan, Nadomestni izdelek odposlan, Zavrnjeno, Druga dogovorjena re\u0161itev.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Polja in vrsta\">Podporna dokazila \u2014 datoteka (File); serijska \u0161tevilka ali oznaka serije \u2014 besedilo (Text)<\/td>\n<td data-label=\"Kdo jih izpolni in kdaj\">Prilo\u017eite za\u010detna dokazila in po potrebi vnesite identifikacijske oznake. Poznej\u0161a dokazila lahko pove\u017eete z zapisom.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>Kot obvezna dolo\u010dite za\u010detna polja, ki jih podpora strankam lahko izpolni. Polja za odobritev, prejem in zaklju\u010dek naj bodo ob ustvarjanju neobvezna: sodelavec ob odprtju ne more poznati izida jutri\u0161njega pregleda. Ro\u010dno vnesena oznaka primera ni pravilo za samodejno \u0161tevil\u010denje. Za razumljivo ime zapisa uporabite vzorec, kot je <code>Vra\u010dilo {oznaka-primera} \u2014 {sifra-izdelka}<\/code>, z dejanskimi sistemskimi oznakami polj.<\/p>\n<p>Pri blagu, ki ga spremljate posami\u010dno, poleg \u0161ifre izdelka zabele\u017eite serijsko \u0161tevilko. <a href=\"https:\/\/support.gs1.org\/support\/solutions\/articles\/43000734238-how-does-serialisation-differ-from-unique-identification-in-the-gs1-system-\/\">Razlaga GS1 v angle\u0161\u010dini<\/a> razlikuje med GTIN, ki ozna\u010duje osnovni izdelek, in kombinacijo GTIN s serijsko \u0161tevilko, ki dolo\u010da posamezen primerek. Uporabite oznake, ki jih podjetje \u017ee vodi; ta nastavitev ne skenira ali preverja \u010drtnih kod.<\/p>\n<h2>Odobritev vra\u010dila naj bo zabele\u017eena odlo\u010ditev<\/h2>\n<p>Ustvarite interno mapo <strong>Vra\u010dila kupcev<\/strong> in podpori strankam, odobritelju ter skladi\u0161\u010du omogo\u010dite potreben dostop. Pred dodelitvijo pravic urejanja preverite <a href=\"https:\/\/www.folderit.com\/knowledge-base\/access-permission-levels\/\">ravni dovoljenj v angle\u0161kih navodilih<\/a>. Polje Skrbnik primera bele\u017ei odgovornost; dostop nastavite posebej.<\/p>\n<p>Podpora strankam vnese zahtevek iz kup\u010devega e-po\u0161tnega sporo\u010dila in odda obrazec v tej mapi. Pred po\u0161iljanjem navodil za vra\u010dilo skrbnik preveri naro\u010dilo, navedeni razlog in veljavna interna pravila, nato vpi\u0161e predlagano odobreno koli\u010dino in sklic na odobritev.<\/p>\n<p>Na zapisu odprite meni <strong>Workflow<\/strong> in za\u017eenite enkratni potek <strong>Approval<\/strong> z eno imenovano osebo, poobla\u0161\u010deno za odobravanje vra\u010dil. Metapodatki obrazca naj bodo vidni. Predmet odlo\u010ditve opredelite natan\u010dno, na primer: \u00bbOdobri se vra\u010dilo 2 kosov izdelka LAMP-A17 iz naro\u010dila SO-1048.\u00ab Pri vsakem zahtevku v besedilo odlo\u010ditve vnesite dejansko koli\u010dino, naro\u010dilo in izdelek, da bo zgodovina odlo\u010ditev jasna tudi ob poznej\u0161ih spremembah polj obrazca. <a href=\"https:\/\/www.folderit.com\/knowledge-base\/automated-approval-workflow\/\">Navodila za odobravanje v angle\u0161\u010dini<\/a> opisujejo nastavitev in zgodovino odlo\u010ditev.<\/p>\n<p>Skrbnik pred e-po\u0161tnim odgovorom kupcu preveri dejanski izid poteka dela. Odobritev dovoli dogovorjeno vra\u010dilo blaga; ne potrdi prejema in ne odobri samodejnega vra\u010dila denarja. Ob zavrnitvi skrbnik zabele\u017ei razlog in kupcu sporo\u010di odlo\u010ditev. \u010ce odobritelj zahteva pojasnilo, naloga odobritve ostane odprta do razjasnitve. \u010ce do datuma naslednjega preverjanja ni odgovora, skrbnik stopi v stik z odobriteljem in vpi\u0161e nov datum ukrepanja. V tem postopku je to ro\u010dna kontrolna to\u010dka.<\/p>\n<p>\u010ce se predlagana koli\u010dina po odlo\u010ditvi spremeni, ohranite prej\u0161njo odlo\u010ditev in pridobite novo presojo spremenjene koli\u010dine. Zabele\u017eite razlog spremembe, da bo skladi\u0161\u010de vedelo, katera odobritev velja.<\/p>\n<h2>Prispe ena svetilka: razlika naj ostane vidna<\/h2>\n<p>Ob prvi dostavi bi bil zapis izpolnjen takole:<\/p>\n<ul>\n<li><strong>Primer:<\/strong> RR-1048; naro\u010dilo SO-1048; izdelek LAMP-A17.<\/li>\n<li><strong>Zahtevano:<\/strong> 2. <strong>Odobreno:<\/strong> 2. <strong>Doslej prejeto:<\/strong> 1.<\/li>\n<li><strong>Pregled:<\/strong> svetilka ustreza naro\u010dilu in ima po\u0161kodovan sen\u010dnik; druge v paketu ni.<\/li>\n<li><strong>Naslednji korak:<\/strong> skrbnik kupca vpra\u0161a, ali drugo svetilko po\u0161ilja lo\u010deno, in zabele\u017ei datum naslednjega preverjanja.<\/li>\n<\/ul>\n<p>Prevzemnik primerja blago z odobritvijo, po potrebi preveri serijsko \u0161tevilko ali serijo in vnese, kaj je dejansko prispelo. Za povezavo dobavnice in dovoljenih fotografij stanja odprite ustrezno <strong>datoteko<\/strong>, nato <strong>Modify \u2192 Related Items \u2192 Browse<\/strong>, izberite zapis obrazca za vra\u010dilo in shranite z <strong>Save<\/strong>. Postopek opisujejo <a href=\"https:\/\/www.folderit.com\/knowledge-base\/associating-files-with-another\/\">navodila za povezane postavke v angle\u0161\u010dini<\/a>. Pregledovalci potrebujejo dostop do datotek in do zapisa.<\/p>\n<p>Ko prispe naslednja dostava, prevzemnik posodobi skupno prejeto koli\u010dino in doda datirano opombo s sklicem na njena dokazila. Prej\u0161njo dobavnico ohranite. Koli\u010dine primerja skrbnik; Folderit v tej nastavitvi ne izra\u010dunava preostale koli\u010dine. Napa\u010dno blago, prese\u017ena koli\u010dina ali ne\u010ditljiva oznaka zahtevajo zabele\u017eeno odstopanje in imenovanega odlo\u010devalca pred nadaljnjim ukrepanjem.<\/p>\n<h2>Primer zaklju\u010dite z dokazili o re\u0161itvi<\/h2>\n<p>Finance izdajo dobropis v svojem obi\u010dajnem ra\u010dunovodskem sistemu. Skladi\u0161\u010de morebitno zamenjavo uredi po obi\u010dajnem postopku odpreme. Dodajte sklic na izdani dobropis ali nadomestno po\u0161iljko in pove\u017eite pripadajo\u010di dokument s primerom. Folderit hrani evidenco; ta nastavitev ne izvede vra\u010dila denarja, ne posodobi zalog in ne naro\u010di prevoza.<\/p>\n<p>Pred vnosom datuma zaklju\u010dka skrbnik preveri:<\/p>\n<ol>\n<li>Odobritev in prejeto blago se koli\u010dinsko ujemata ali pa dokumentirana izjema pojasnjuje dogovorjeno razliko.<\/li>\n<li>Pregled in dogovorjena re\u0161itev sta zabele\u017eena, vklju\u010dno z ravnanjem z manjkajo\u010dim blagom.<\/li>\n<li>Dobropis ali nadomestna po\u0161iljka imata podporna dokazila, kupec pa je obve\u0161\u010den o izidu.<\/li>\n<\/ol>\n<p>Pri primeru RR-1048 prejem ene od dveh odobrenih svetilk ne izpolni prvega preverjanja. Primer pustite odprt, dokler ne prispe druga ali odobritelj ne potrdi dokumentirane spremenjene re\u0161itve. Za odprto delo dolo\u010dite datum naslednjega preverjanja; skrbnik te primere pregleduje po dogovorjenem urniku ekipe.<\/p>\n<p>Pred uporabo s kupci izvedite poskusne primere celotnega vra\u010dila, delnega prejema, zavrnjenega zahtevka in manjkajo\u010de odlo\u010ditve. Sodelavca, ki nadome\u0161\u010da skrbnika, prosite, naj poi\u0161\u010de zadnjo veljavno odobritev, dokazila o dostavi in naslednji korak. \u010ce mora za razumevanje primera pregledovati tuj e-po\u0161tni predal, manjkajo\u010de informacije dodajte v zapis.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Interna evidenca za podporo strankam, skladi\u0161\u010de in finance: lo\u010dene koli\u010dine, zabele\u017eena odlo\u010ditev in zaklju\u010dek na podlagi dokazil.<\/p>\n","protected":false},"author":12,"featured_media":102405,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3681],"tags":[],"class_list":["post-102849","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-sl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v25.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Obrazec za vra\u010dilo blaga: nastavitev v Folderitu<\/title>\n<meta name=\"description\" content=\"Pripravite obrazec za vra\u010dilo blaga v Folderitu. 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