{"id":102852,"date":"2026-11-15T09:53:30","date_gmt":"2026-11-15T07:53:30","guid":{"rendered":"https:\/\/www.folderit.com\/?p=102852"},"modified":"2026-11-15T10:51:15","modified_gmt":"2026-11-15T08:51:15","slug":"formular-cerere-retur-produse","status":"publish","type":"post","link":"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/","title":{"rendered":"Formular de cerere de retur: de la autorizare la \u00eenchiderea cazului"},"content":{"rendered":"<style>.folderit-priority-guide{color:#333;font-size:18px;line-height:1.72;overflow-wrap:anywhere}.folderit-priority-guide p{margin:0 0 1.2em}.main-content .folderit-priority-guide h2{font-size:clamp(24px,2.4vw,30px);line-height:1.3;margin:1.8em 0 .75em}.main-content .folderit-priority-guide h3{font-size:22px;line-height:1.35;margin:1.4em 0 .6em}.folderit-priority-guide li{margin-bottom:.6em}.folderit-priority-guide code{white-space:normal;overflow-wrap:anywhere;font-size:.9em}.folderit-priority-guide figure{margin:1.7em 0}.folderit-priority-guide img{max-width:100%;height:auto}.folderit-priority-guide figcaption{font-size:15px;line-height:1.5;color:#666;margin-top:10px}.folderit-priority-guide .table-wrap{max-width:100%;overflow-x:auto;margin:1.5em 0}.folderit-priority-guide table{width:100%;border-collapse:collapse;font-size:16px;line-height:1.5}.folderit-priority-guide th,.folderit-priority-guide td{text-align:left;vertical-align:top;padding:13px 14px;border:1px solid #dedbe7}.folderit-priority-guide th{background:#f5f3fb}.folderit-priority-guide a{color:#4941a5;text-underline-offset:3px}@media(max-width:600px){.folderit-priority-guide{font-size:17px}.folderit-priority-guide table{font-size:15px}.folderit-priority-guide th,.folderit-priority-guide td{padding:10px}.folderit-priority-guide h2{margin-top:1.6em}}@media (min-width:992px) and (max-width:1399px){body:has(.folderit-priority-guide) .navbar .navbar-nav a{font-size:16px!important}}.folderit-priority-guide .folderit-video{position:relative;width:100%;aspect-ratio:16\/9;margin:1.5em 0}.folderit-priority-guide .folderit-video iframe{position:absolute;inset:0;width:100%;height:100%;border:0}body:has(.folderit-priority-guide) h1{hyphens:none!important;overflow-wrap:normal!important;word-break:normal!important}@media(max-width:600px){.folderit-priority-guide .table-wrap table,.folderit-priority-guide .table-wrap tbody{display:block;width:100%;min-width:0}.folderit-priority-guide .table-wrap thead{display:none}.folderit-priority-guide .table-wrap tr{display:block;margin:0 0 16px;border:1px solid #dedbe7}.folderit-priority-guide .table-wrap td{display:grid;grid-template-columns:82px minmax(0,1fr);gap:12px;width:auto;padding:12px;border:0;border-bottom:1px solid #e8e5ef;overflow-wrap:break-word}.folderit-priority-guide .table-wrap td:last-child{border-bottom:0}.folderit-priority-guide .table-wrap td:first-child{background:#f5f3fb}.folderit-priority-guide .table-wrap td::before{content:attr(data-label);font-weight:600;color:#383838}}<\/style>\n<div class=\"folderit-priority-guide\">\n<p>Un client cere s\u0103 returneze dou\u0103 l\u0103mpi de birou. Echipa autorizeaz\u0103 returul ambelor, dar depozitul prime\u0219te doar una. Cazul r\u0103m\u00e2ne deschis, chiar dac\u0103 s-a discutat deja despre o not\u0103 de credit.<\/p>\n<p>Un <strong>formular de cerere de retur<\/strong> util p\u0103streaz\u0103 separat trei cantit\u0103\u021bi: solicitat\u0103, autorizat\u0103 \u0219i recep\u021bionat\u0103. Arat\u0103 \u0219i cine ia decizia, precum \u0219i ce urmeaz\u0103 dup\u0103 sosirea coletului. Configura\u021bia intern\u0103 de mai jos, realizat\u0103 \u00een <a href=\"https:\/\/www.folderit.com\/ro\/\">Folderit<\/a>, se adreseaz\u0103 firmelor mici \u00een care rela\u021biile cu clien\u021bii, depozitul \u0219i departamentul financiar gestioneaz\u0103 \u00eempreun\u0103 retururile.<\/p>\n<p>Exemplul este fictiv \u0219i se bazeaz\u0103 pe func\u021bii documentate; procesul complet nu a fost testat \u00eentr-un cont real. \u00cenregistreaz\u0103 decizii opera\u021bionale conform propriei politici de retur. Nu stabile\u0219te dreptul legal al clientului de a returna bunuri. <a href=\"https:\/\/www.folderit.com\/ro\/preturi\/\">Planul Tailor<\/a> include eForms \u0219i \u00eenregistr\u0103ri personalizate.<\/p>\n<h2>Folose\u0219te o \u00eenregistrare pentru fiecare pozi\u021bie de produs<\/h2>\n<p>Creeaz\u0103 c\u00e2te o \u00eenregistrare pentru fiecare tip de produs ale c\u0103rui cantit\u0103\u021bi trebuie reconciliate. Cinci l\u0103mpi identice pot fi \u00een aceea\u0219i \u00eenregistrare. L\u0103mpile \u0219i cablurile de schimb au nevoie de \u00eenregistr\u0103ri separate dac\u0103 necesit\u0103 decizii diferite. P\u0103streaz\u0103 referin\u021ba comenzii ini\u021biale pe fiecare.<\/p>\n<p>\u00cen <strong>Instrumente de administrare \u2192 \u0218abloane de formulare (Admin tools \u2192 Form templates)<\/strong>, creeaz\u0103 <strong>Cerere de retur<\/strong>. Urmeaz\u0103 <a href=\"https:\/\/www.folderit.com\/ro\/knowledge-base\/eforms-sabloane-de-formulare\/\">ghidul eForms<\/a> pentru a ad\u0103uga c\u00e2mpurile de mai jos. Tabelul este o structur\u0103 de construit, nu un \u0219ablon care poate fi importat.<\/p>\n<div class=\"table-wrap\">\n<table>\n<thead>\n<tr>\n<th>C\u00e2mpuri \u0219i tip<\/th>\n<th>Cine completeaz\u0103 \u0219i c\u00e2nd<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td data-label=\"C\u00e2mpuri \u0219i tip\">Referin\u021ba cazului, client, referin\u021ba comenzii, cod produs \u2014 Text<\/td>\n<td data-label=\"Cine completeaz\u0103 \u0219i c\u00e2nd\">Rela\u021biile cu clien\u021bii, la creare. Folose\u0219te referin\u021bele deja convenite \u00een firm\u0103.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"C\u00e2mpuri \u0219i tip\">Cantitate solicitat\u0103 \u2014 Num\u0103r (Number); motiv \u2014 Selec\u021bie (Select); explica\u021bie \u2014 Zon\u0103 de text (Textarea)<\/td>\n<td data-label=\"Cine completeaz\u0103 \u0219i c\u00e2nd\">Rela\u021biile cu clien\u021bii, pe baza cererii primite. Motive sugerate: Deteriorat, Produs gre\u0219it, Nu mai este necesar, Altul.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"C\u00e2mpuri \u0219i tip\">Responsabilul cazului \u2014 Utilizator (User); data urm\u0103toarei verific\u0103ri \u2014 Dat\u0103 (Date)<\/td>\n<td data-label=\"Cine completeaz\u0103 \u0219i c\u00e2nd\">Rela\u021biile cu clien\u021bii, la creare. Alege un coleg real din Folderit \u0219i o dat\u0103 convenit\u0103 pentru verificare.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"C\u00e2mpuri \u0219i tip\">Cantitate autorizat\u0103 \u2014 Num\u0103r (Number); referin\u021ba autoriz\u0103rii returului \u2014 Text<\/td>\n<td data-label=\"Cine completeaz\u0103 \u0219i c\u00e2nd\">Responsabilul, dup\u0103 decizia privind returul. Las\u0103 c\u00e2mpurile goale c\u00e2t timp cererea a\u0219teapt\u0103 analiza.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"C\u00e2mpuri \u0219i tip\">Cantitate recep\u021bionat\u0103 \u2014 Num\u0103r (Number); data recep\u021biei \u2014 Dat\u0103 (Date); observa\u021bii la verificare \u2014 Zon\u0103 de text (Textarea)<\/td>\n<td data-label=\"Cine completeaz\u0103 \u0219i c\u00e2nd\">Depozitul, dup\u0103 verificarea fizic\u0103 a bunurilor. \u00cenregistreaz\u0103 cantitatea total\u0103 primit\u0103 p\u00e2n\u0103 atunci \u0219i descrie fiecare livrare \u00een observa\u021bii.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"C\u00e2mpuri \u0219i tip\">Solu\u021bie \u2014 Selec\u021bie (Select); referin\u021ba notei de credit sau a \u00eenlocuirii \u2014 Text; data \u00eenchiderii \u2014 Dat\u0103 (Date)<\/td>\n<td data-label=\"Cine completeaz\u0103 \u0219i c\u00e2nd\">Responsabilul \u0219i financiarul, dup\u0103 executarea ac\u021biunii. Solu\u021bii sugerate: Not\u0103 de credit emis\u0103, Produs de \u00eenlocuire expediat, Respins, Alt\u0103 solu\u021bie convenit\u0103.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"C\u00e2mpuri \u0219i tip\">Dovezi justificative \u2014 Fi\u0219ier (File); num\u0103r de serie sau referin\u021b\u0103 de lot \u2014 Text<\/td>\n<td data-label=\"Cine completeaz\u0103 \u0219i c\u00e2nd\">Ata\u0219eaz\u0103 dovezile ini\u021biale \u0219i \u00eenregistreaz\u0103 identificatorii c\u00e2nd sunt relevan\u021bi. Dovezile ulterioare pot fi asociate \u00eenregistr\u0103rii.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>F\u0103 obligatorii c\u00e2mpurile ini\u021biale pe care rela\u021biile cu clien\u021bii le pot completa. C\u00e2mpurile de autorizare, recep\u021bie \u0219i \u00eenchidere trebuie s\u0103 fie op\u021bionale la creare: colegul care deschide cazul nu poate cunoa\u0219te rezultatul verific\u0103rii de m\u00e2ine. O referin\u021b\u0103 introdus\u0103 manual nu este o regul\u0103 de numerotare automat\u0103. Pentru un nume u\u0219or de \u00een\u021beles, folose\u0219te un model precum <code>Retur {referinta-cazului} \u2014 {cod-produs}<\/code>, cu identificatorii reali ai c\u00e2mpurilor.<\/p>\n<p>Pentru bunurile urm\u0103rite individual, \u00eenregistreaz\u0103 num\u0103rul de serie al\u0103turi de codul produsului. <a href=\"https:\/\/support.gs1.org\/support\/solutions\/articles\/43000734238-how-does-serialisation-differ-from-unique-identification-in-the-gs1-system-\/\">Explica\u021bia GS1 \u00een limba englez\u0103<\/a> distinge \u00eentre GTIN, care identific\u0103 produsul de baz\u0103, \u0219i combina\u021bia GTIN cu num\u0103rul de serie, care identific\u0103 un exemplar anume. Folose\u0219te identificatorii pe care firma \u00eei gestioneaz\u0103 deja; aceast\u0103 configura\u021bie nu scaneaz\u0103 \u0219i nu valideaz\u0103 coduri de bare.<\/p>\n<h2>Consemneaz\u0103 autorizarea ca decizie<\/h2>\n<p>Creeaz\u0103 un dosar intern <strong>Retururi clien\u021bi<\/strong> \u0219i acord\u0103 accesul necesar rela\u021biilor cu clien\u021bii, persoanei care aprob\u0103 \u0219i colegilor din depozit. Consult\u0103 <a href=\"https:\/\/www.folderit.com\/ro\/knowledge-base\/nivelurile-permisiunilor-de-acces\/\">ghidul nivelurilor de permisiune<\/a> \u00eenainte de a acorda drepturi de editare. C\u00e2mpul Responsabilul cazului consemneaz\u0103 r\u0103spunderea; accesul se configureaz\u0103 separat.<\/p>\n<p>Rela\u021biile cu clien\u021bii introduc cererea din e-mailul clientului \u0219i trimit formularul \u00een acest dosar. \u00cenainte de a comunica instruc\u021biunile de retur, responsabilul verific\u0103 comanda, motivul invocat \u0219i politica aplicabil\u0103, apoi introduce cantitatea propus\u0103 pentru autorizare \u0219i referin\u021ba autoriz\u0103rii.<\/p>\n<p>Deschide meniul <strong>Flux de lucru (Workflow)<\/strong> al \u00eenregistr\u0103rii \u0219i porne\u0219te un flux unic de <strong>Aprobare (Approval)<\/strong>, cu o singur\u0103 persoan\u0103 desemnat\u0103 s\u0103 aprobe retururile. F\u0103 vizibile metadatele formularului. Formuleaz\u0103 precis decizia, de exemplu: \u201eSe autorizeaz\u0103 returul a 2 buc\u0103\u021bi din produsul LAMP-A17 din comanda SO-1048.\u201d Pentru fiecare cerere, introdu \u00een textul deciziei cantitatea, comanda \u0219i produsul efective, astfel \u00eenc\u00e2t istoricul deciziilor s\u0103 r\u0103m\u00e2n\u0103 clar chiar dac\u0103 se modific\u0103 ulterior c\u00e2mpurile formularului. <a href=\"https:\/\/www.folderit.com\/ro\/knowledge-base\/fluxuri-de-aprobare\/\">Ghidul de aprobare<\/a> descrie configurarea \u0219i istoricul deciziilor.<\/p>\n<p>Responsabilul verific\u0103 rezultatul efectiv al fluxului \u00eenainte de a r\u0103spunde clientului prin e-mail. Aprobarea permite returul convenit; nu confirm\u0103 recep\u021bia \u0219i nu autorizeaz\u0103 o rambursare automat\u0103. Dac\u0103 cererea este respins\u0103, responsabilul consemneaz\u0103 motivul \u0219i comunic\u0103 decizia. Dac\u0103 se cer clarific\u0103ri, sarcina de aprobare r\u0103m\u00e2ne deschis\u0103 p\u00e2n\u0103 la l\u0103murirea problemei. Dac\u0103 nu r\u0103spunde nimeni p\u00e2n\u0103 la data urm\u0103toarei verific\u0103ri, responsabilul contacteaz\u0103 persoana care aprob\u0103 \u0219i \u00eenregistreaz\u0103 o nou\u0103 dat\u0103 de ac\u021biune. Acesta este un punct de control manual \u00een procesul propus.<\/p>\n<p>Dac\u0103 se schimb\u0103 cantitatea propus\u0103 dup\u0103 luarea deciziei, p\u0103streaz\u0103 decizia anterioar\u0103 \u0219i ob\u021bine o nou\u0103 analiz\u0103 pentru cantitatea modificat\u0103. Consemneaz\u0103 motivul schimb\u0103rii, astfel \u00eenc\u00e2t depozitul s\u0103 \u0219tie care autorizare se aplic\u0103.<\/p>\n<h2>Ajunge o singur\u0103 lamp\u0103: nu ascunde diferen\u021ba<\/h2>\n<p>La prima livrare, \u00eenregistrarea completat\u0103 arat\u0103 astfel:<\/p>\n<ul>\n<li><strong>Caz:<\/strong> RR-1048; comand\u0103 SO-1048; produs LAMP-A17.<\/li>\n<li><strong>Solicitat:<\/strong> 2. <strong>Autorizat:<\/strong> 2. <strong>Recep\u021bionat p\u00e2n\u0103 acum:<\/strong> 1.<\/li>\n<li><strong>Verificare:<\/strong> lampa corespunde comenzii \u0219i are abajurul deteriorat; a doua lamp\u0103 nu se afl\u0103 \u00een colet.<\/li>\n<li><strong>Ac\u021biunea urm\u0103toare:<\/strong> responsabilul \u00eel \u00eentreab\u0103 pe client dac\u0103 trimite a doua lamp\u0103 separat \u0219i \u00eenregistreaz\u0103 data urm\u0103toarei verific\u0103ri.<\/li>\n<\/ul>\n<p>Persoana care recep\u021bioneaz\u0103 compar\u0103 bunurile cu autorizarea, verific\u0103 num\u0103rul de serie sau lotul acolo unde se folosesc \u0219i introduce ceea ce a sosit efectiv. Pentru a asocia avizul de \u00eenso\u021bire \u0219i fotografiile permise ale st\u0103rii produsului, deschide <strong>fi\u0219ierul<\/strong> respectiv, apoi <strong>Modify \u2192 Related Items \u2192 Browse<\/strong>, selecteaz\u0103 \u00eenregistrarea formularului de retur \u0219i salveaz\u0103 prin <strong>Save<\/strong>. Procedura este descris\u0103 \u00een <a href=\"https:\/\/www.folderit.com\/ro\/knowledge-base\/conectarea-si-asocierea-elementelor\/\">ghidul elementelor asociate<\/a>. Asigur\u0103-te c\u0103 persoanele care verific\u0103 dovezile au acces at\u00e2t la fi\u0219iere, c\u00e2t \u0219i la \u00eenregistrare.<\/p>\n<p>La urm\u0103toarea livrare, persoana care recep\u021bioneaz\u0103 actualizeaz\u0103 cantitatea total\u0103 primit\u0103 \u0219i adaug\u0103 o observa\u021bie datat\u0103 care identific\u0103 dovezile acelei livr\u0103ri. P\u0103streaz\u0103 avizul anterior. Responsabilul compar\u0103 cantit\u0103\u021bile; Folderit nu calculeaz\u0103 diferen\u021ba r\u0103mas\u0103 \u00een aceast\u0103 configura\u021bie. Bunurile gre\u0219ite, cantit\u0103\u021bile \u00een exces sau un identificator ilizibil necesit\u0103 o excep\u021bie consemnat\u0103 \u0219i o persoan\u0103 desemnat\u0103 s\u0103 decid\u0103 \u00eenainte de alte ac\u021biuni.<\/p>\n<h2>\u00cenchide cazul pe baza dovezilor privind solu\u021bia<\/h2>\n<p>Departamentul financiar emite orice not\u0103 de credit \u00een sistemul contabil folosit \u00een mod obi\u0219nuit. Depozitul organizeaz\u0103 eventuala \u00eenlocuire prin procesul normal de expediere. Adaug\u0103 referin\u021ba notei de credit sau a \u00eenlocuirii \u0219i asociaz\u0103 documentul justificativ cazului. Folderit p\u0103streaz\u0103 eviden\u021ba; aceast\u0103 configura\u021bie nu efectueaz\u0103 ramburs\u0103ri, nu actualizeaz\u0103 stocul \u0219i nu comand\u0103 transportul.<\/p>\n<p>\u00cenainte de completarea datei \u00eenchiderii, responsabilul verific\u0103:<\/p>\n<ol>\n<li>Cantit\u0103\u021bile autorizate \u0219i bunurile recep\u021bionate sunt reconciliate sau o excep\u021bie documentat\u0103 explic\u0103 diferen\u021ba convenit\u0103.<\/li>\n<li>Verificarea \u0219i solu\u021bia agreat\u0103 sunt consemnate, inclusiv ce se \u00eent\u00e2mpl\u0103 cu bunurile care lipsesc.<\/li>\n<li>Nota de credit sau \u00eenlocuirea are dovezi justificative, iar clientului i s-a comunicat rezultatul.<\/li>\n<\/ol>\n<p>\u00cen RR-1048, primirea unei singure l\u0103mpi din cele dou\u0103 autorizate nu \u00eendepline\u0219te prima condi\u021bie. Las\u0103 cazul deschis p\u00e2n\u0103 c\u00e2nd sose\u0219te a doua lamp\u0103 sau persoana care aprob\u0103 accept\u0103 o solu\u021bie revizuit\u0103 \u0219i documentat\u0103. Stabile\u0219te data urm\u0103toarei verific\u0103ri pentru activit\u0103\u021bile deschise; responsabilul le revizuie\u0219te conform programului convenit de echip\u0103.<\/p>\n<p>\u00cenainte de utilizarea cu clien\u021bii, ruleaz\u0103 cazuri demonstrative pentru un retur complet, o recep\u021bie par\u021bial\u0103, o cerere respins\u0103 \u0219i o decizie lips\u0103. Cere unui coleg care \u00eel \u00eenlocuie\u0219te pe responsabil s\u0103 g\u0103seasc\u0103 ultima autorizare valabil\u0103, dovezile livr\u0103rii \u0219i urm\u0103toarea ac\u021biune. Dac\u0103 trebuie s\u0103 caute \u00een e-mailul altcuiva pentru a \u00een\u021belege cazul, adaug\u0103 informa\u021biile lips\u0103 \u00een \u00eenregistrare.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>O eviden\u021b\u0103 intern\u0103 pentru rela\u021bii cu clien\u021bii, depozit \u0219i financiar: cantit\u0103\u021bi distincte, decizii consemnate \u0219i \u00eenchidere pe baza documentelor justificative.<\/p>\n","protected":false},"author":12,"featured_media":102432,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3725],"tags":[],"class_list":["post-102852","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-ro"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v25.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Formular de cerere de retur: configurare \u00een Folderit<\/title>\n<meta name=\"description\" content=\"Configureaz\u0103 un formular de retur \u00een Folderit. Separ\u0103 cantit\u0103\u021bile solicitate, autorizate \u0219i recep\u021bionate \u0219i urm\u0103re\u0219te retururile par\u021biale, dovezile \u0219i solu\u021bia final\u0103.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retururi: decizia, recep\u021bia \u0219i solu\u021bia \u00een aceea\u0219i eviden\u021b\u0103\" \/>\n<meta property=\"og:description\" content=\"Returul este autorizat pentru dou\u0103 l\u0103mpi, dar ajunge una. \u00cenregistrarea din Folderit p\u0103streaz\u0103 vizibile diferen\u021ba \u0219i urm\u0103toarea ac\u021biune.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/\" \/>\n<meta property=\"og:site_name\" content=\"Document Management System Folderit\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/folderit\" \/>\n<meta property=\"article:published_time\" content=\"2026-11-15T07:53:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-15T08:51:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-ro-cover.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"926\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mari Laatre\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Cererile de retur \u00een Folderit\" \/>\n<meta name=\"twitter:description\" content=\"Un exemplu de formular pentru autorizare, recep\u021bie par\u021bial\u0103 \u0219i dovezile necesare \u00eenchiderii cazului.\" \/>\n<meta name=\"twitter:creator\" content=\"@FolderitDMS\" \/>\n<meta name=\"twitter:site\" content=\"@FolderitDMS\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mari Laatre\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/\"},\"author\":{\"name\":\"Mari Laatre\",\"@id\":\"https:\/\/www.folderit.com\/ro\/#\/schema\/person\/14a9a9d021b3ac98aaef5effea004415\"},\"headline\":\"Formular de cerere de retur: de la autorizare la \u00eenchiderea cazului\",\"datePublished\":\"2026-11-15T07:53:30+00:00\",\"dateModified\":\"2026-11-15T08:51:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/\"},\"wordCount\":1401,\"publisher\":{\"@id\":\"https:\/\/www.folderit.com\/ro\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-ro-cover.jpg\",\"articleSection\":[\"Uncategorized @ro\"],\"inLanguage\":\"ro\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/\",\"url\":\"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/\",\"name\":\"Formular de cerere de retur: configurare \u00een Folderit\",\"isPartOf\":{\"@id\":\"https:\/\/www.folderit.com\/ro\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-ro-cover.jpg\",\"datePublished\":\"2026-11-15T07:53:30+00:00\",\"dateModified\":\"2026-11-15T08:51:15+00:00\",\"description\":\"Configureaz\u0103 un formular de retur \u00een Folderit. Separ\u0103 cantit\u0103\u021bile solicitate, autorizate \u0219i recep\u021bionate \u0219i urm\u0103re\u0219te retururile par\u021biale, dovezile \u0219i solu\u021bia final\u0103.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/#breadcrumb\"},\"inLanguage\":\"ro\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ro\",\"@id\":\"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/#primaryimage\",\"url\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-ro-cover.jpg\",\"contentUrl\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-ro-cover.jpg\",\"width\":1536,\"height\":926,\"caption\":\"Ilustra\u021bie cu o lamp\u0103 de birou returnat\u0103, a doua lamp\u0103 care \u00eenc\u0103 nu a sosit \u0219i o list\u0103 de verificare cu un punct nefinalizat.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.folderit.com\/ro\/cloud-dms\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Formular de cerere de retur: de la autorizare la \u00eenchiderea cazului\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.folderit.com\/ro\/#website\",\"url\":\"https:\/\/www.folderit.com\/ro\/\",\"name\":\"Document Management System Folderit\",\"description\":\"Simple Cloud Document Management System Software\",\"publisher\":{\"@id\":\"https:\/\/www.folderit.com\/ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.folderit.com\/ro\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ro\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.folderit.com\/ro\/#organization\",\"name\":\"Folderit Ltd\",\"url\":\"https:\/\/www.folderit.com\/ro\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ro\",\"@id\":\"https:\/\/www.folderit.com\/ro\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/02\/folderit-document-management-logo.jpg\",\"contentUrl\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/02\/folderit-document-management-logo.jpg\",\"width\":300,\"height\":300,\"caption\":\"Folderit Ltd\"},\"image\":{\"@id\":\"https:\/\/www.folderit.com\/ro\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/folderit\",\"https:\/\/x.com\/FolderitDMS\",\"https:\/\/www.linkedin.com\/company\/folderit-document-management-system\/\",\"https:\/\/www.youtube.com\/@Folderit_com\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.folderit.com\/ro\/#\/schema\/person\/14a9a9d021b3ac98aaef5effea004415\",\"name\":\"Mari Laatre\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ro\",\"@id\":\"https:\/\/www.folderit.com\/ro\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/06\/marilaatre-150x150.jpg\",\"contentUrl\":\"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/06\/marilaatre-150x150.jpg\",\"caption\":\"Mari Laatre\"},\"sameAs\":[\"http:\/\/www.folderit.com\"],\"url\":\"https:\/\/www.folderit.com\/ro\/blog\/author\/mari\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Formular de cerere de retur: configurare \u00een Folderit","description":"Configureaz\u0103 un formular de retur \u00een Folderit. Separ\u0103 cantit\u0103\u021bile solicitate, autorizate \u0219i recep\u021bionate \u0219i urm\u0103re\u0219te retururile par\u021biale, dovezile \u0219i solu\u021bia final\u0103.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/","og_locale":"ro_RO","og_type":"article","og_title":"Retururi: decizia, recep\u021bia \u0219i solu\u021bia \u00een aceea\u0219i eviden\u021b\u0103","og_description":"Returul este autorizat pentru dou\u0103 l\u0103mpi, dar ajunge una. \u00cenregistrarea din Folderit p\u0103streaz\u0103 vizibile diferen\u021ba \u0219i urm\u0103toarea ac\u021biune.","og_url":"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/","og_site_name":"Document Management System Folderit","article_publisher":"https:\/\/www.facebook.com\/folderit","article_published_time":"2026-11-15T07:53:30+00:00","article_modified_time":"2026-11-15T08:51:15+00:00","og_image":[{"width":1536,"height":926,"url":"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-ro-cover.jpg","type":"image\/jpeg"}],"author":"Mari Laatre","twitter_card":"summary_large_image","twitter_title":"Cererile de retur \u00een Folderit","twitter_description":"Un exemplu de formular pentru autorizare, recep\u021bie par\u021bial\u0103 \u0219i dovezile necesare \u00eenchiderii cazului.","twitter_creator":"@FolderitDMS","twitter_site":"@FolderitDMS","twitter_misc":{"Written by":"Mari Laatre"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/#article","isPartOf":{"@id":"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/"},"author":{"name":"Mari Laatre","@id":"https:\/\/www.folderit.com\/ro\/#\/schema\/person\/14a9a9d021b3ac98aaef5effea004415"},"headline":"Formular de cerere de retur: de la autorizare la \u00eenchiderea cazului","datePublished":"2026-11-15T07:53:30+00:00","dateModified":"2026-11-15T08:51:15+00:00","mainEntityOfPage":{"@id":"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/"},"wordCount":1401,"publisher":{"@id":"https:\/\/www.folderit.com\/ro\/#organization"},"image":{"@id":"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/#primaryimage"},"thumbnailUrl":"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-ro-cover.jpg","articleSection":["Uncategorized @ro"],"inLanguage":"ro"},{"@type":"WebPage","@id":"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/","url":"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/","name":"Formular de cerere de retur: configurare \u00een Folderit","isPartOf":{"@id":"https:\/\/www.folderit.com\/ro\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/#primaryimage"},"image":{"@id":"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/#primaryimage"},"thumbnailUrl":"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-ro-cover.jpg","datePublished":"2026-11-15T07:53:30+00:00","dateModified":"2026-11-15T08:51:15+00:00","description":"Configureaz\u0103 un formular de retur \u00een Folderit. Separ\u0103 cantit\u0103\u021bile solicitate, autorizate \u0219i recep\u021bionate \u0219i urm\u0103re\u0219te retururile par\u021biale, dovezile \u0219i solu\u021bia final\u0103.","breadcrumb":{"@id":"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/#breadcrumb"},"inLanguage":"ro","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/"]}]},{"@type":"ImageObject","inLanguage":"ro","@id":"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/#primaryimage","url":"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-ro-cover.jpg","contentUrl":"https:\/\/www.folderit.com\/wp-content\/uploads\/2026\/11\/customer-return-ro-cover.jpg","width":1536,"height":926,"caption":"Ilustra\u021bie cu o lamp\u0103 de birou returnat\u0103, a doua lamp\u0103 care \u00eenc\u0103 nu a sosit \u0219i o list\u0103 de verificare cu un punct nefinalizat."},{"@type":"BreadcrumbList","@id":"https:\/\/www.folderit.com\/ro\/blog\/formular-cerere-retur-produse\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.folderit.com\/ro\/cloud-dms\/"},{"@type":"ListItem","position":2,"name":"Formular de cerere de retur: de la autorizare la \u00eenchiderea cazului"}]},{"@type":"WebSite","@id":"https:\/\/www.folderit.com\/ro\/#website","url":"https:\/\/www.folderit.com\/ro\/","name":"Document Management System Folderit","description":"Simple Cloud Document Management System Software","publisher":{"@id":"https:\/\/www.folderit.com\/ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.folderit.com\/ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ro"},{"@type":"Organization","@id":"https:\/\/www.folderit.com\/ro\/#organization","name":"Folderit Ltd","url":"https:\/\/www.folderit.com\/ro\/","logo":{"@type":"ImageObject","inLanguage":"ro","@id":"https:\/\/www.folderit.com\/ro\/#\/schema\/logo\/image\/","url":"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/02\/folderit-document-management-logo.jpg","contentUrl":"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/02\/folderit-document-management-logo.jpg","width":300,"height":300,"caption":"Folderit Ltd"},"image":{"@id":"https:\/\/www.folderit.com\/ro\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/folderit","https:\/\/x.com\/FolderitDMS","https:\/\/www.linkedin.com\/company\/folderit-document-management-system\/","https:\/\/www.youtube.com\/@Folderit_com"]},{"@type":"Person","@id":"https:\/\/www.folderit.com\/ro\/#\/schema\/person\/14a9a9d021b3ac98aaef5effea004415","name":"Mari Laatre","image":{"@type":"ImageObject","inLanguage":"ro","@id":"https:\/\/www.folderit.com\/ro\/#\/schema\/person\/image\/","url":"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/06\/marilaatre-150x150.jpg","contentUrl":"https:\/\/www.folderit.com\/wp-content\/uploads\/2016\/06\/marilaatre-150x150.jpg","caption":"Mari Laatre"},"sameAs":["http:\/\/www.folderit.com"],"url":"https:\/\/www.folderit.com\/ro\/blog\/author\/mari\/"}]}},"_links":{"self":[{"href":"https:\/\/www.folderit.com\/ro\/wp-json\/wp\/v2\/posts\/102852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.folderit.com\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.folderit.com\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.folderit.com\/ro\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.folderit.com\/ro\/wp-json\/wp\/v2\/comments?post=102852"}],"version-history":[{"count":3,"href":"https:\/\/www.folderit.com\/ro\/wp-json\/wp\/v2\/posts\/102852\/revisions"}],"predecessor-version":[{"id":102910,"href":"https:\/\/www.folderit.com\/ro\/wp-json\/wp\/v2\/posts\/102852\/revisions\/102910"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.folderit.com\/ro\/wp-json\/wp\/v2\/media\/102432"}],"wp:attachment":[{"href":"https:\/\/www.folderit.com\/ro\/wp-json\/wp\/v2\/media?parent=102852"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.folderit.com\/ro\/wp-json\/wp\/v2\/categories?post=102852"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.folderit.com\/ro\/wp-json\/wp\/v2\/tags?post=102852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}